PlayStation Plus: the subscription term
Shared Plus-account warranty lasts for the purchased term: one, three, or twelve months. Sign-out or a ban is handled through support and compensation according to the case. This coverage does not extend or automatically renew the subscription.
Full accounts and third-party accounts
Full accounts have no store warranty after receipt because they become your responsibility. Change their details within 24 hours. Problems caused by failing to change them are your responsibility.
Accounts owned by a third party have one year of sign-in/sign-out support only. They do not include compensation for bans or Sony-related problems. Confirm whether an account is store-supplied or third-party before buying.
Resolution time and refund exceptions
Account issues are normally resolved within 12 hours and may take up to 24 hours. Restored access or a replacement account is the usual remedy. A refund cannot normally be requested when another account is supplied as compensation; the store determines special cases.
If you need to add the game account again after a sign-out or deletion and the store has no available Primary or Secondary account for that game, it refunds your original purchase amount. Keep the purchase confirmation and contact us through the original WhatsApp conversation.
What cancels shared-account coverage
Buying a game, adding funds, or subscribing to a service on a store-supplied Primary or Secondary account cancels its warranty without compensation. This applies to both game and Plus accounts. Breaking the assigned-access rules, changing shared details, or abusive conduct can also lead to withdrawal without compensation. Notify us before a console sale or format.
Game services and saved progress
Warranty concerns account access, not defects in a game or outages of Sony or game servers. Contact the relevant platform or publisher for those issues. Replacement of a Secondary account can mean loss of its saved progress; in that case, Immortal provides a discount on your next order. Coverage does not remove any consumer rights required by applicable law.